Our Complaints Process
At Lochwynd, we are deeply committed to ensuring the utmost satisfaction for our clients in every aspect of our services. We understand that despite our best efforts, there may be occasions where things don’t go as planned.
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We have established an effective procedure to manage complaints in a timely and efficient manner. This procedure is designed to clearly outline the steps for lodging complaints, as well as our approach to their thorough investigation and resolution.
Raising a Complaint
​​Should you have any concerns regarding the services provided by Lochwynd, we encourage you to discuss these with the management of the respective office initially. We genuinely value your feedback and are keen to understand and address your concerns.
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In the event that your concerns remain unresolved and you are dissatisfied, we invite you to formally submit your complaint, along with any pertinent documentation, to complaints@lochwynd.com. We assure you that your complaints will be handled with the utmost empathy and diligence, and we will aim to provide a satisfactory resolution.